Privacy Policy
Port Melbourne Traditional Chinese Medicine
Suite 2, Level 1, 190 Bay Street, Port Melbourne VIC 3207
Email: info@portmelbournetcm.com.au | Phone: (03) 9646 9090
Last updated: [insert date when published]
1. Purpose and Commitment
Port Melbourne Traditional Chinese Medicine (“we”, “our”, “the clinic”) is committed to protecting the privacy and confidentiality of your personal and health information.
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Health Records Act 2001 (VIC).
Our practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and the Australian Acupuncture and Chinese Medicine Association (AACMA), and adhere to their professional Codes of Conduct and Ethics.
2. Information We Collect
We collect personal and health information that is necessary to provide you with safe, effective, and professional healthcare services. This may include:
Full name, date of birth, gender, and contact details
Medical history and health information
Appointment and treatment details
Payment information (if applicable)
Information provided via our online booking system, telehealth services, or website contact forms
We may also collect non-identifiable data through our website (such as analytics and cookies) to improve user experience
3. How We Collect Information
We collect information directly from you when you:
Book an appointment (in person, online, or by phone)
Complete patient intake or consent forms
Engage in a telehealth consultation
Communicate with us via email, phone, or website forms
Make payments or claims through health funds
We may also receive relevant information from other healthcare providers, but only with your consent or as permitted by law.
4. Purpose of Collection
We collect and use your information to:
Provide clinical care and treatment
Manage your health records and appointments
Communicate with you about your care
Process payments and health fund claims
Meet legal and professional obligations
Improve our services and website
We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.
5. Storage and Security
All personal and health information is stored securely in electronic or paper form.
We take reasonable steps to protect your data from loss, unauthorised access, misuse, or disclosure.
Electronic records are password-protected and stored in secure practice management systems compliant with Australian health data standards.
6. Telehealth and Online Services
When using our telehealth or online booking services, we ensure your information is transmitted using secure, encrypted platforms.
You will be asked to provide informed consent before engaging in any telehealth consultation.
Please note that, while we take all reasonable precautions, no online system is entirely risk-free, and we cannot guarantee absolute data security over the internet.
7. Access and Correction
You may request access to your personal or health information held by us.
We will provide access or make corrections where legally permitted, within a reasonable time frame.
Requests can be made in writing to info@portmelbournetcm.com.au.
8. Disclosure to Third Parties
We may disclose your information:
To other healthcare providers involved in your treatment (with consent)
To insurers or health funds (where applicable)
To government or regulatory bodies as required by law (e.g. AHPRA)
We do not sell or trade personal information under any circumstances.
9. Website and Cookies
Our website may use cookies and analytics tools to monitor site performance and improve functionality.
These do not collect identifiable personal information unless you voluntarily provide it.
10. Complaints and Concerns
If you have a privacy concern or complaint, please contact us at:
info@portmelbournetcm.com.au or (03) 9646 9090.
If you are not satisfied with our response, you may contact:
The Office of the Australian Information Commissioner (OAIC) — https://www.oaic.gov.au/privacy/privacy-complaints
The Health Complaints Commissioner (Victoria) — https://hcc.vic.gov.au/
11. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Privacy Policy | © Port Melbourne Traditional Chinese Medicine
Cancellation policy
Terms and conditions
Website Terms and Conditions
Port Melbourne Traditional Chinese Medicine
Suite 2, Level 1, 190 Bay Street, Port Melbourne VIC 3207
Email: info@portmelbournetcm.com.au | Phone: (03) 9646 9090
Last updated: [insert date when published]
1. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.
If you do not agree, please do not use this website.
Port Melbourne Traditional Chinese Medicine (“we”, “our”, “the clinic”) reserves the right to modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
2. General Information Only
The information provided on this website, including articles, practitioner profiles, and descriptions of services, is for general informational purposes only.
It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
You should not rely on this website as a substitute for medical consultation with a qualified health professional. Always seek advice from a registered practitioner regarding any health condition.
3. Professional Standards
All clinical services are provided by registered practitioners under the Chinese Medicine Board of Australia and in accordance with the Australian Health Practitioner Regulation Agency (AHPRA) and the Australian Acupuncture and Chinese Medicine Association (AACMA) Codes of Conduct and Ethics
4. Intellectual Property
All content on this website — including text, graphics, logos, images, and layout — is the intellectual property of Port Melbourne Traditional Chinese Medicine, unless otherwise stated.
You may not reproduce, distribute, modify, or use any part of this site’s content without prior written consent.
You may share links to our website or quote short excerpts for non-commercial purposes, provided proper credit is given.
5. Limitation of Liability
While we strive to ensure that the information on this site is accurate and up to date, we make no warranties or representations about its completeness, reliability, or suitability for any particular purpose.
To the fullest extent permitted by law, Port Melbourne Traditional Chinese Medicine and its practitioners are not liable for any direct, indirect, incidental, or consequential loss or damage arising from:
Reliance on website content,
Misuse of our website or online services, or
Interruption or unavailability of the website.
6. Telehealth and Online Services
Where telehealth or online consultations are offered, these services are provided using secure platforms and are subject to our Telehealth Policy.
While we take all reasonable measures to maintain confidentiality and technical security, we cannot guarantee complete protection against unauthorised access or data breaches over the internet.
You acknowledge that telehealth services may have certain limitations compared to in-person consultations and accept these risks when booking online sessions.